Customer Service Secretaries work behind the scenes in an office, performing essential duties such as drafting correspondence, organizing documents, scheduling appointments and answering inquiries.
Secretaries must be able to multitask and stay organised. They also need to be friendly and have excellent communication and interpersonal skills. Secretaries have particular responsibilities:
- Answer phones and respond to emails
- Book meeting rooms, arrange conference calls, take messages and minutes during meetings
- Prepare and distribute correspondence, memos and forms
- Develop and maintain a filing system
- Manage database entry and client files
- Manage current agenda and arrange new meetings and appointments
- Assist with presentations, reports, emails and letters
- File and update contact information of clients, employees, suppliers and partners
- Maintain confidential information, file and store them accordingly
- Organise and distribute messages to the appropriate team members